Refund policy

Returns and refunds

Changing your mind

UK law gives you 14 days from the day your order arrives to cancel for any reason, and a further 14 days to send it back.

We go further than that. You have 30 days from delivery to request a return on any candle you've changed your mind about.

Condition of the item

You're welcome to open the box and handle the candle as you would in a shop. We'll refund in full as long as it hasn't been burned. If it has, we may reduce the refund to reflect the reduction in value.

How to start a return

Email jason@waywarduk.shop with your order number and we'll confirm the details before you post anything. Returns go to: Higher Venn, Woolsery, Bideford, EX39 5RQ.

Please get in touch before sending anything back, so we know to expect it.

Return postage

If you're returning an order because you've changed your mind, you'll need to cover the cost of posting it back to us. If something's faulty, damaged or wrong, we cover it.

Faulty, damaged or wrong items

If a candle arrives damaged, faulty, or isn't what you ordered, you have 30 days from delivery to reject it and receive a full refund, including delivery. After 30 days we'll offer a repair or replacement first.

Email jason@waywarduk.shop with a photo of the item and the packaging and we'll sort it out. You won't need to pay return postage, and in most cases we won't ask for the damaged candle back.

Exchanges

The quickest way to swap a destination is to return the one you have and place a new order.

Refunds

Once your return arrives — or once you send us proof of postage, whichever comes first — we'll refund your original payment method within 14 days. This includes the standard delivery cost you paid on the original order. Your bank may take a few more days to show it.

If more than 14 days have passed and nothing's arrived, email jason@waywarduk.shop.