Shipping policy

Wayward Shipping Policy

1. Order Processing Times

All our candles are hand-poured in our North Devon studio.

  • Standard Orders: Processed within 1 business day.

  • Busy Periods: During seasonal peaks (like Christmas), processing may take up to 5 business days.

  • Note: Orders are not processed or collected on Sundays or Bank Holidays.

2. Shipping Methods & Delivery Estimates

We currently only ship to the UK

We primarily use Royal Mail for all UK deliveries to ensure the most reliable service for our rural location.

Method

Estimated Delivery

Features

Royal Mail Tracked 48

2–3 Business Days

Full tracking + GPS delivery scan

Royal Mail Tracked 24

1–2 Business Days

Priority handling for urgent gifts



Important: Delivery estimates are from the time of dispatch, not the time the order was placed. You will receive a shipping confirmation email with a tracking link as soon as your candles leave our studio.

3. Shipping Rates

Shipping is calculated by weight at checkout to ensure you get the fairest price.

  • Standard delivery (Royal Mail Tracked 48): free on all UK orders.

  • Next-day delivery (Royal Mail Tracked 24): £4.50.

4. Fragile & Damaged Items

Contact us at jason@waywarduk.shop as soon as you can, ideally within a few days of delivery, with a photo of the damage and the packaging. We'll arrange a replacement or refund.